Frequently Asked Questions

Everything you need to know about shopping for authentic Japanese goods.

Do you ship worldwide?

Yes, we ship to over 100 countries directly from our warehouse in Osaka, Japan, using reliable carriers like DHL, FedEx, and Japan Post.

Are the products authentic?

Absolutely. Every item in our store is 100% authentic and sourced directly from reputable manufacturers and distributors within Japan.

How long does shipping take?

Standard express shipping typically takes 3-5 business days to reach most major international destinations after your order has been processed.

What is your return policy?

We accept returns on most unopened and unused items within 30 days of delivery. Please note that certain perishable food items may be excluded for safety reasons.

Will I have to pay customs duties or taxes?

Import duties and taxes are not included in the item price and are the responsibility of the recipient. These fees are determined by your local customs office.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.